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15 minute timeout, losing all progress

The 15-minute timeout on the education benefits application pages is causing issues for veterans.

I work in the Veterans Center at Del Mar College in Corpus Christi, TX. I have had several veterans get timed out of their applications and lose all the progress; this requires them to start all over. The veterans are not leaving the computer or having periods of inactivity; the website is not registering that the veterans are navigating pages.

Vets.gov needs to fix this error so that veterans can complete their applications for benefits.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    VA vets.gov teamAdminVA vets.gov team (Admin, Vets.gov) responded  · 

    Thank you for your feedback. Vets.gov does not have a 15-minute timeout and we cannot reproduce this error. If you can provide more information to our help desk at 1-855-574-7286 they can help you.

    Vets.gov team

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